| At
naijaweddings.com, we are always looking for ways to help you
achieve the best wedding experience possible. Providing you
the best customer experience we can is a part of this. If you
have a question that is not answered on this page, please contact
us, and we will get back to you as soon as we can. If we find
that your question could be of value to other users, we will
add it to this page.
What
is Naijaweddings.com?
Naijaweddings.com is the ultimate online resource for Nigerians
at home and abroad who are "About-to-Wed", "Just
Married" or are friends and family. The site provides
information and services you need for your wedding preparation.
It also allows
family and friends to share fully in your wedding celebrations
no matter where they are. They get to see your wedding details,
and view pictures, audio and video clips of memorable moments.
What
benefits do I get from using your service?
Have a single resource centre for all your wedding information
and details accessible 24hours a day from anywhere in the
world. Share your wedding and engagement pictures, your stories,
audio and video clips of selected special moments with family
and friends all over the world. Create a lasting impression
with your wedding celebrations. Get help and access to resources
that you require for a successful wedding - vendors, printers,
planners, decorators, caterers, cakes, gowns, suits e.t.c.
Get
support and tips from experts and advisors in areas ranging
from etiquette to beauty, dressing and relationships.
How
do I get to make use of this service?
We have put processes in place to make our service as available
and easy to use as possible. You can contact us via our telephone
numbers where our team will answer your questions and take
your booking. You can also send an SMS for enquiries or booking
to us and we will respond promptly. Additionally you can go
to our website and make your booking on-line or book at any
of our accredited agents. You can find our agents at most
wedding registries, wedding planners, wedding caterers, decorators,
cake makers' e.t.c.
What
do I get for my money?
Depends on the package you choose - a wedding website, online
photo gallery, digital photographs taken by naijawedding.com
crew, CD containing digital pictures, updates, Email notifications,
SMS notifications and reminders. In addition, you have access
to a directory of the most active and best businesses in the
Nigerian Wedding Industry.
Once
my site is built, can I update my information?
Yes, Naijawedding.com makes it simple to update any information
on your site. Log In and you will be taken to an interface
from where you can update your nformation.
How
much does this cost?
Depends again on the package you choose. Normally, a site
of the kind of professional quality we will provide would
cost N40,000 and above. However our packages start from N10,000
for the pre-wedding.
How
can I give/receive a website as a gift?
A wedding website makes a unique, memorable, and practical
wedding gift. Giving a website as a gift is simple:
1. If you are the gift-giver, first register by entering your
contact information and email address. You then choose a website
name and password for the recipients. Don't worry if you don't
know all the information concerning the wedding, the recipient
can change this information later.
2.
After registration, you can make payment to our advertised
bank clearly stating the names of the couple as well as the
name of the person paying for the site. Alternatively you
can call us and we will arrange for the pick-up of the cash.
3.
After the site is activated, send the bride and groom the
email address and password that you entered on the registration
page. Tell them to go to www.naijaweddings.com and log in
to try out their new gift.
4.
Share their joy as they set up their website and share it
with their friends and family. The recipients can change the
password and modify the website to suit them better.
How
long will my site be available online?
Naijaweddings.com couples websites are available for 6-12
months depending on option chosen.
How
will my guests get to my website?
You pick a website name when you sign up. Your friends simply
type www.naijawedding.com/websitename into their
browser and they will be at your website!
Can
I extend the time that my site is online?
Yes, extensions are available in 3 month increments.
I
want to have pictures on my website, but I don't have a scanner,
what do I do?
You may take your photos to a business centre where they can
scan them for you and put them on a disk or you can send up
to 20 pictures to us which we will scan free of charge and
put on your site. All you have to do is send them to us along
with you name and email address to the address below:
Naijaweddings.com
Suite 311, 3rd Floor, OPIC Plaza,
(Beside Sheraton Hotel & Towers)
Mobolaji Bank Anthony Way, Ikeja
Lagos
If
you do not want your pictures back, we will dispose of them
by shredding. Otherwise, make sure you send us a self addressed
envelope with proper description along with your pictures
or send someone to pick-up the pictures.
*We are not
responsible for any damage or loss of your pictures incurred
during sending, processing, or otherwise.
Who
can view my site?
Depends on the level of privacy you desire. Your personal
Naijawedding.com site can be viewable by everyone which is
the default. If you would prefer gretaer privacy, you can
remove it from our Couple Search or even make your pages password
protected for greater privacy. This way, only people that
you give access to can view your site.
Is
my information secure with you?
At Naijaweddings.com, we are committed to treating your information
with confidentiality and respect. Therefore, we will never
provide any information that negates this trust. See our privacy
statement for more details.
When
will my Naijaweddings.com site be available?
Your site will usually be viewable online within 72hours after
confirmation of payment.
What
payment options do you provide?
We accept cash, personal cheques and bank drafts. We also
accept direct payments into our advertised banks. When paying
directly into our account, please ensure you advise your name,
contact address, phone number, email address, and couple's
name or selected website name to the following address:
Naijaweddings.com
Suite 311, 3rd Floor, OPIC Plaza,
(Beside Sheraton Hotel & Towers)
Mobolaji Bank Anthony way, Ikeja
Lagos
Email:
sales@naijaweddings.com
SMS: 08033002886, 08033247003
Telephone: 234-1-2220303, 234-1-8040166, to
speak to any of our customer service or sales staff.
We will activate your subscription upon confirmation of payment.
Do
you offer any type of guarantee?
We certainly hope that you will be completely satisfied with
your Naijawedding.com service. If, however, you are dissatisfied
with our service and communicate this to us within the first
3 days of your subscription, you will receive a full refund.
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